Refund Policy

Effective Date: April 23, 2025

At Tang, we are committed to providing exceptional travel experiences and digital products. This Refund Policy outlines the terms and conditions under which refunds are issued for our various offerings.

1. Digital Travel Guides (PDF Format)

• Nature of Product: Our digital travel guides are intangible goods delivered electronically upon purchase.

• Refund Policy: Due to the immediate access and nature of digital products, all sales of digital travel guides are final. We do not offer refunds, exchanges, or cancellations for these products once the purchase is completed.

• Customer Responsibility: Please ensure that you review the product description and compatibility requirements before making a purchase. If you have any questions or concerns, feel free to contact us prior to completing your transaction.

2. Standard Tour Packages

• Description: Our standard tour packages include pre-arranged itineraries with services such as local guides, drivers, hotel bookings, and ticket arrangements.

• Refund Policy: If you decide to cancel your standard tour package, you are eligible for an 80% refund of the total package cost, provided the cancellation is made before the commencement of the tour. The remaining 20% covers administrative and pre-booking expenses incurred during the planning of your trip.

• Cancellation Process: To initiate a cancellation, please contact our customer support team at support@tangtravel.cn or call +86-123-4567-8901. Refunds will be processed within 14 business days to the original payment method.

3. Custom-Designed Travel Packages

• Description: Our custom-designed travel packages are tailored to your specific preferences, including personalized itineraries, accommodations, and activities.

• Refund Policy: Due to the extensive planning and resources involved in creating custom itineraries, cancellations of custom-designed travel packages are eligible for a 60% refund of the total package cost, provided the cancellation is made before the commencement of the tour. The remaining 40% covers administrative, consultation, and pre-booking expenses incurred during the planning of your trip.

4. Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, political unrest) that necessitate the cancellation of your trip, we will assess the situation on a case-by-case basis and strive to offer fair solutions, which may include rescheduling or partial refunds, depending on the specific circumstances and expenses already incurred.

5. Contact Us

If you have any questions or require further clarification regarding our refund policy, please reach out to us:

• Email: tang_618@outlook.com

• Phone: +86 13808926396

• Website: www.tang-travel.com

We are here to assist you and ensure your experience with Tang is seamless and enjoyable.